When sending emails from the Tickler feature within Ventures expect the recipient to see the following. Note: The email will come from [email protected]
- Set the expectation with your clients/borrowers letting them know what email address some of your email notifications will be coming from so they know what to expect.
- Add the following verbiage to the message in the body of the email: ATTENTION: We are using our LMS platform (Ventures) to send out servicing compliance letters. The email sender is showing as [email protected] however if you click on reply it will go directly to XXX staff who sent this letter. If you have questions re this email please call me at XXX.
The email will be documented within Notes as displayed below: