If you have a payment account that has an outstanding fee balance and you would like to reduce or waive the fee, please go to the Payments > Transactions menu.

1) Click Add+ button.

2) Select the Fee Transaction Type you want to reduce or waive ( Late, NSF, OR Other).

3) You will see the Current Balance of the selected fee on the right. In the Amount field on the left, enter the amount you would like to waive as a NEGATIVE number. 

4) You can make a Comment or Reference for future inquiry, and then click SAVE. You have now either reduced the fee balance or waived it.

***DO NOT USE THE ADJUSTMENT: TOTAL AMOUNT DUE TRANSACTION TYPE TO WAIVE YOUR FEE, THE FEE BALANCE WILL STILL REMAIN***