We received a file to import but it's not importing.  Why is that?

Possible Reason 1

• Ventures import is a one-way import.  You cannot overwrite an already existing loan if its in your database.  Try deleting the loan record within your database and re-import the file.  CAUTION:  Deleting a loan cannot be undone.  To delete a loan you have to have the loan record visible on the interface.  Click on Utilities on the loan menu located to the left hand side of your interface and then click on Delete.

Possible Reason 2

• Are you importing the entire zipped file folder or just the .txt file within the downloaded folder?  Ventures imports require you to import the entire zipped file folder.