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We have created a report to help you find loans boarded in payments, that are either:

 

a) Missing information that they would need for ACH processes

b) Are in a status or sub-status where the ACH Active option should be turned off as they no longer need to be active, but are still listed as active. For example loans with sub-statuses you may have created like In Liquidation, Paid Off or Charged Off.

 

The report is called the ACH Exceptions Report. To access the report:

 

• Mouse over Data in the menu at the top of the screen
• When the Data menu sub-options load, click Reports
• On the reports page use the search bar to search for ACH Exceptions Report. 
• Click the name of the report to run it.

 

 

• The results will display a list of loans that are boarded in payments, that are either missing information or warrant investigation.

 

 

• In our example we can see one loan listed as paid off. Click on the Loan Log number to access the loan and navigate to the Payments -> Billing page and uncheck the ACH Active check box for the loan.
• We can also see several loans that do not have an ACH Start Date listed. 
• There is one that does that do not have a routing number.
• The same loan is missing an account number.
• Some that are missing their account type.

 

This information needs to be filled in for the ACH processes to run correctly.

• Click on the loan log of each loan with missing information, then navigate to the Payments -> Billing page and fill in the missing information.
• Remember to click save after making any changes.